I wanted to share with you all an outstanding customer service experience that I had on Feb 25th flying on the 11:25am flight from TPE to HKG.

As people may know, this was the beginning of a four day weekend in Taiwan so the highways were very congested. Usually when I am running late I call the duty manager's desk at TPE so they can check me in first. This time, my phone died and I had no way to call for help. Anyways, I arrive at Terminal 1 at 11:18am and run up to the counter. Upon learning that I was on the flight that was due to depart in 7 minutes they called the gate to tell them I was on my way. Then they set up a relay team of 4 staff to get me to the gate (B8 for those that know the airport well). When I got tired from running they even offered to carry my bag! I reached the plane at 11:25 and they closed the door immediately thereafter. The icing on the cake is that the last thing that they did before passing me off to the crew was to give me a new BP, moving my seat from 11A to 3A!

Before I go on, I really apologize if I caused the flight to be delayed. I have been on plenty of flights that have been held for late passengers and I sympathize.

Back to the topic, this is really a great example of an airline going above and beyond for their premium pax. Heck, this might even be a TPE thing more than anything else. I can't recall the last time someone in CX HKG went so above and beyond.

Thank you CX - You are the best.