Originally Posted by
RogerD408
Allow me to rephrase... If status changes from the time the GNR is sent to the property and check-in date arrives, does the property get the update? I'm presumming the act of checking in may get an update, but how about when the property pulls a list of guests in order to pre-block rooms?
From my experience as a Guest it depends on what type of system the hotel uses internally and how it interfaces to MARSHA. When changing from Gold to Platinum myself the hotel I stayed at frequently at that time did not have me as Plat the very next day after the status changed, however acknowledged my new Plat-Status the following stay five days later - both booked before I became Plat and with no interference of mine. So obviously whatever in-house-system they use it is directly connected to MARSHA and updates status on existing reservation as they change within MARSHA.
And as said a colleague of mine had a totally different experience this year with being greeted as Gold even though he made Platinum three month' prior...
Greetings - Dirk