Originally Posted by
windsmith
Generally, you will find that the East based crew members take customer service much less seriously than the West based crew members. At least that has been my experience. It all goes back to the US / AW merger.
Well. given that it's been almost 7 years, one would figure that the "superior" west training would have made its way across the rockies by now
In fairness, I haven't been exposed to the west side of the operation, but for the most part the east crews are cordial and professional. There will be lemons in any group larger than 1, but painting the majority of the operation as unprofessional strikes me as an unfair generalization. Even more so when the management team from west is in charge, and ultimately managment is responsible for the whole organization - their authority doesn't stop at the mississipi river.