Originally Posted by
UnitedTaiwan
March 7th evening in Taipei- Anybody else going?
Apparently there's an internal workshop for CX employees as well, which for some reason I'm being invited to.
Design Thinking + Innovation Workshop - Interviews:
Topic: How to create the “perfect/ unbeatable” premium customer experience in Taiwan
As our loyal customer and supporter, your views and opinions have always been invaluable to us. This interview is a great opportunity for us to understand your needs better and allow us to continue to be creative and innovative in providing top-of-the-class service to our premium customers. Please feel free to bring along a friend, family member, spouse with you to the interview. We would be most delighted to hear about their experiences as well.
Since I'm a long time lurker and haven't contributed to the forum. I'd like to ask everyone if you all have any "comments and/or suggestions" pertaining to improving/enhancing CX's customer service. If I get a chance I promise to voice some of your suggestions and opinions.
Thank you.
I would be really grateful if you can pass these 3 ideas to TPECX:
1. The ex-TPE price for US destinations has gone up a lot (too much) during recent 2-3 years.
2. Please fix their system as soon as possible because we are having so much problem with seat assignment unable to confirm and swapped without notice.
3. Please let AM know that if it were ture that the miles previously needed for Y to J upgrade can now only be redeemed for Y to Y+ and Y+ to J, that is a big devaluation of AM. They should also still allow Y to J upgrade in the future as that way people can still redeem upgrades ex-TPE when connecting from HKG to long-haul destinations (otherwise we lose the upgrade from TPE-HKG and v. v. because this does not have Y+).
Thank you!