I wouldn't assign the characteristics of this one person to an entire employee class. Each airline has their good and bad, but I don't find US to be materially different from other domestic carriers (Southwest excepted - not better or worse, just different).
btw, I've always wanted to make up business cards with the following and hand them out, courtesy of Wired magazine
He can barely pull it off and you are not him.
Don't be a BlueTool