I have looked but cannot find the answer. Received my new mileage plus 1k packet in the mail but it did not contain the pin. When I requested from the new website I received a strange E-mail which was basically an error message.

Also, flew home yesterday from London and had some issues with the flight and was given a "Please Accept Our Apology" ticket. Tried to use the website given on the card but an error message also came up.