Flight/Origin-Destination: AC778 SAN-YYZ
Date: Mar 1, 2012
Cabin: J
Status: E

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes. The lineup was long for security, we saved a lot of time by taking the priority line.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No.
Was priority boarding offered (if applicable to your status) and efficient? Yes.
If there was a delay, did the gate agent provide timely updates? Flight was delayed due to the incoming aircraft from YYZ not arriving on time. The check-in agent informed of the delay, as did a display at the gate area, but gate agent didn't provide any information (although there wasn't really much for him to say, it was clear what was going on)

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Flight arrived on time
Was the IFE activated on the ground? Yes.
Was a pre-departure beverage offered on the ground? Yes, orange juice and water were available
Did crew offer to hang your jacket? Didn't bring a jacket on the plane.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers were offered on the ground. Meal orders were taken in the air, but apparently not according to status. The SD took orders from the back towards the front. My girlfriend and I were seated at 4D/4F and my order was the to be taken even though the guy in front of me was an SE (he stated loudly, but I think somewhat tongue-in-cheek, that he was SUPER elite to his colleagues in Y).
Did crew offer a hot towel prior to the meal service? Yes.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) About 2 hours
How was the quality of all the meals? As the SD was serving the salad trays, I was the last to be served. When she got to me she realized she was somehow down one of the salad/silverware trays... The SD ran off to the back and pulled together a cucumber and tomato salad in place of the standard one. It was actually nice to have something different from the usual salad, and I could still share some of my girlfriend's salad too. The missing tray wasn't her fault, and I appreciated the effort she took to throw something together on the fly like that. My girlfriend got the beef and I got the pasta. The beef was overcooked, the lasagna was nice.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes.


Post departure
If you have checked baggage, did it arrive within reasonable period of time? All of our bags came up quickly, among the first on the carousel.

Overall experience/any other comments:
Generally a positive experience, as mentioned above the SD made a great effort during the meal service to correct a problem that was out of her control. A shame that my friend's u/g didn't clear as all three of us were in J together on the outbound flight to SAN. My g/f didn't want her cookies and ice cream, so we went back and offered them to him as consolation... not much but it's the thought that counts I guess...