I've got pampered cats -- I've ordered from petsmart.com, pets.com, petstore.com and considering petopia.com. Both petsmart.com and pets.com were great and quick. Petstore.com the site crashed on me. I called to find my order had actually been placed and they gave me an order number. I also got an email confirming the order.

However, still no order and it's been about two weeks. Not too important; I just ordered an 'airline approved' cat carrier just in case one of my cats decide to try to become the third Preferred member in my family