Originally Posted by
Tummy
I was going to pile on, but after thinking about, a good company would have just refunded his money, even if it wasn't their fault. I would make it somewhat difficult like requiring a receipt to be mailed or faxed in, so you don't get everyone just asking for a refund. I would also block his MAC address from ever connecting again, but I would do it with a smile.
+1 Try to sign up on their website. The restrictions aren't disclosed unless you click on the terms of service and even then show up as a vague possibility.
Providing a refund is more then reasonable.