FlyerTalk Forums - View Single Post - Booking made in error by BA
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Old Feb 29, 2012 | 5:06 am
  #5  
HAM76
15 Years on Site
 
Join Date: Mar 2007
Location: Hamburg, Germany
Programs: Mucci, BA silver
Posts: 562
Originally Posted by summerrose
I'd have thought it would be in BA's interest to help me cancel the booking, to be able to re-sell the seat.
Actually, they already sold the seat... to you.

Seriously, though: Unless you have a screen capture or print out of the last step in the booking process clearly stating the correct date, it's unlikely that you can convince BA that it was their fault. There's an automated process that runs thousands of times each day on one side, and human interaction late at night on a website that tends to reset form fields upon changing unrelated fields (I'm talking about you, Flight class field) on the other side.

If you are convinced that you had the right date right to the end of the process, I'd take this up with the credit card company instead.
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