Roger,
Thank you for your post. I think the most confusing part about SA Express is that it is difficult to say whether you are booked on SAA or SAA Express, both airlines have the same code (“SA”), the only difference is that SAA Express is using four digits for their flights numbers, e.g. SA1234 while SAA flights are mostly triple digits (SA123). I just wanted to let people know so that they can avoid any future misunderstandings.
With regards to your comment on the internet voucher, I think it would be good for SAA staff to start using the words like “thank you”, “please”’, “excuse me” etc.
I am really glad that your experience with SAA was superb, but clearly they aren’t always doing a good job, there are several posts even in this tread that would support this statement. Also, if you try to google “do not fly SAA” you will find lots of interesting info as well. There are several blogs fully devoted to the “do not fly SAA” theme, I guess this is another indicator of clients attitude towards SAA.
Originally Posted by
Roger
I've told you a million times, don't exaggerate.
I don't share your experience. Readily admitting I haven't flown IAD-JNB, my experience with SAA between Europe and SA and internally in SA has been fine.My experience, too.What should they do - allow access to a non-qualifying passenger? I magine the lounge agents are qualified to know who has access which AFAIK for *A Gold means flying with a *A airline.Non-sequitur. You wanted to use the complimentary internet voucher in the lounge as a non-qualifying passenger, couldn't get in but still expected complimentary internet?
It's all very confusing but I don't think this the case.
Wikipedia
http://en.wikipedia.org/wiki/South_African_Express says:... so a stragic alliance.
http://en.wikipedia.org/wiki/South_African_Express
It's not part of Star Alliance and its flights are excluded from the *A African Airpass - an old link at
http://www.airfares.com.sg/airfares/...canAirpass.htm - see Flight Restrictions.
It's good to highlight the differences between mainline SA and its local SA partners who generally don't offer *A gold benefits such as extra baggage allowance.
As for lounge access, before I had *A Gold I used my Priority Pass card when flying domestically with SA and/or its partners.