FlyerTalk Forums - View Single Post - Gogo doesn't offer refunds... AVOID
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Old Feb 28, 2012 | 6:48 pm
  #13  
boberonicus
15 Years on Site
 
Join Date: Aug 2006
Location: San Jose CA
Posts: 1,100
While I don't agree with it, I can sympathize with the OP's position. Very few people actually read the terms of service before they press "accept". Bruce Schneier ran a great story about a guy who purchased a new Dell and wanted to understand the ToS that had to be accepted soon after the initial boot up. The Dell rep said "just press accept" but he wanted to read the terms. The case was escalated, no one knew what the terms actually were, so he returned the computer. I'd bet that less than .01% of their customers bothered to ask.

I knew a small company that put a monetary reward deep into their ToS, available for the first person who read it. And it took a lot of users and a lot of weeks before someone claimed the loot.

Last edited by boberonicus; Feb 28, 2012 at 6:56 pm
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