Originally Posted by
sflifter
Where is the TOS when you are on gogoair.com, then click on the "BUY" button on the home page? Where on the home page do they clearly spell out that streaming media "may be blocked or not work consistently?"
In the link to the terms and conditions you agreed to when you purchased the system
They know that people want wireless to stream movies. They hide this information from the consumer in order to make money, plain and simple. If they were on the side of the consumer, they would highlight and make clear this info.
Which is why they do not hide it and clearly state it in their terms and conditions that you should not expect to do it. Not sure how much clearer it could be, the words
streaming audio and video, and file sharing, are given a lower priority and at times may be blocked
are fairly simple to understand
The customer rep told me that the info was on their site, and therefore they don't need to refund anyone's money. The "info" is in their "Live Help" section, clearly not where anyone would expect.
The terms have been quoted here dozens of times, and took me all of ten seconds to find. Had you looked before you bought, instead of just jumping into purchase it (or thought about how it could be at all possible to support streaming media online on an airplane using old dial up technology) you could have found it,
Poor site usability and purposeful mis-direction = poor customer satisfaction, but all you need to do is read all of the negative reviews and press around gogo to find that out.
Yet they continue to expand and grow on airplanes. Funny how that works. There was no purposeful misdirection. Just because you accepted terms without reading them (always a very bad idea) you were not misdirected.