Where is the TOS when you are on gogoair.com, then click on the "BUY" button on the home page? Where on the home page do they clearly spell out that streaming media "may be blocked or not work consistently?"

They know that people want wireless to stream movies. They hide this information from the consumer in order to make money, plain and simple. If they were on the side of the consumer, they would highlight and make clear this info.

The customer rep told me that the info was on their site, and therefore they don't need to refund anyone's money. The "info" is in their "Live Help" section, clearly not where anyone would expect.

Poor site usability and purposeful mis-direction = poor customer satisfaction, but all you need to do is read all of the negative reviews and press around gogo to find that out.