FlyerTalk Forums - View Single Post - Amex not honoring promised referral bonuses, suggestions?
Old Feb 28, 2012, 11:16 am
  #5  
AlohaDaveKennedy
 
Join Date: Oct 2009
Location: Land of the parrots and parrotheads
Programs: Several dozen
Posts: 4,820
You had to know I would chime in about the AMEX terms and conditions clause that gives the company carte blanche to do anything it wants. That said it is reasonable to not award rewards to a closed account - as some computer systems simply cannot handle the complexity of that transaction. Typically there is a clause buried in the terms and conditions that an account must be open and in good standing to receive awards.

The question is whether there still is a way to receive the awards. The answer is yes if the company allows a manual control overide. Your ability to effect an override is a case-by-case situation or YMMV.

MP has other considerations as mamaMP got invited to an FR to which it was suggested she bring cookies and sweet tea for the PR effect. It is even possible she got a free FR for referring customers for potential reward. Stranger things have happened and the cardinals of The Spanish Inquisition (ie the auditors, fraud examiners, risk and loss prevention professionals) do have a very quirky sense of humour.
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