No, I did not get the name of the representative. On one hand, it would have been prudent of me to do that. On the other hand, it's not my job to make sure the representative knows what he is talking about. I called and was told there would be no problem; what more should I reasonably be expected to do? The referral agreement doesn't mention anything about my account having to be open in order to receive the bonus. After my conversation with the first supervisor I have a sense that even if I had the name of the rep, that would just mean he gets yelled at, not that I get my points.
I am ready to accept creative solutions to this problem as well, like having them issue bonus points to a different open account (Hilton) or to reopen the card and issue the bonus points to a new account, etc. I'd like to hear from anyone who has dealt with this issue and has advice on what did or did not work.
Thanks for your replies!