Originally Posted by
geo1005
You have to call to book an open jaw award ticket. Once you are ready to book, politely remind the agent that there should be no telephone booking fee as open jaws can't be booked online.
I recently booked an open-jaw trip (RDU-BCN, MAD-RDU) with my miles for my roommate. It was easy and I did not have to pay a phone fee. Good luck!