I'm sorry your stay here wasn't up to snuff. I stay at this property about once a month, and was just there last week for two nights. I've found all the desk folks to be as helpful as can be. I've seen the place overrun with families and kids on weekends; weeknights are much nicer. The bag breakfasts are a joke; I always pray there is a #6 in the fridge. They run out of bananas often, and the pool and hot tub are closed frequently for service. Otherwise I've never been disappointed. Location is good, there is a fridge and a microwave in the room, the lights all work, the room is clean and the bed comfortable. It is just a Hampton Inn.