I think it would be more effective to avoid inflammatory terms such as
wanton,
greed and
devastating. Many may agree with the general thrust of the argument, but be put off by the hyperbole. I would take a more fact-based approach.
Remember
MRTC (2000 - 2004)? If people
won't pay for legroom what do you think will sell?
Thanks for your responses!
I have to agree with you on this as you definitely have a point! There actions over the past decade and the current state of AA, given their virtual reorganization almost 10 years ago, stands on its own. Regarding legroom- perhaps items such as lost baggage ratings, customer complaints and on-time performance would be items that could lead to better overall customer satisfaction. Last time I checked AA's $200 million dollar baggage system was still not fully-operational.