FlyerTalk Forums - View Single Post - how to deal with refused delay claim (EU 261/2004)
Old Feb 27, 2012 | 4:32 am
  #29  
wjv144
 
Join Date: Jul 2010
Location: VIE
Programs: Platinum for Life Flying Blue; LH FTL
Posts: 126
Smile

Well, finally I have received some good news.

in fact, excellent news.

My claim was brought to court and I have won!

Most important is that the Amsterdam court has now ruled 3 times (aug'11, dec'11 and feb'12) that delays give right to claim under the Sturgeon-Condor.

KLM claimed technical issues, but not that they were extraordinary. Hence this point was ignored by the court.

It took 20 months......let's hope KLM will start to follow the law in a more customer friendly way
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