1. OP's mistake was to engage in direct conversation w. other pax about something which is a private transaction between OP and CO. It's none of their business and it's grossly inappropriate for OP to converse directly with them.

2. We don't know what the other pax issue was and what they had paid for what. But, it's a failing of SHARES that it doesn't prioritize disserviced pax and it's one which needs to be corrected.