Originally Posted by fastair

This is one of the things that we brought up in Shares training. We (sUA) people thought that the fact that Shares doesn't have a 5A/5B distinction was terrible. That people who have been dis-serviced due to a cncl or delay will fall below those with status who are making a voluntary change. IMHO frequency of flying should not trump an airline's obligation to it's dis-serviced passengers.