Originally Posted by
transparent
...Anyway, is this standard procedure to refuse to add people to the *standby* list? ....
it has been reported on FTer from time to time -- it is not standard procedure and for example, has never occurred to me.
Agent was stressed out and anticipated the reaction you heard and I'm sure the agent also heard. Not surprized the other folks did not buy the DYKWIA, I find it best to not try to explain.