Originally Posted by avm2806

I have to agree with the OP - 9W is excellent on board but a complete disaster on the ground. I have contacts with high up people in the company and they still continually fail to deliver on JP award seats.
I took a total of 1.5 million miles among our family of 4 and have been working over the last 3 years to bring that down to a manageable 300k now, and have decided its not worth the hassle - FFP's are supposed to increase loyalty and in some cases make up for mediocre products (AA, BA are good examples - BA being more balances with good product and good program, AA not so good product, excellent program)... today honestly I have ditched 9W because of JP and I know many others who have done the same...