Originally Posted by anshuk

Of late, I have had a lot of complaints with JP.

- A miles upgrade request I put in 3 months in advance for BOM-LHR never came through. Frequent calls to the call centre didn't help, they refuse to confirm upgrades until the last minute. That is their system! Ridiculous.

- Lounge access for Elite tiers: in BOM, the only lounge you're allowed access to as an elite tier is before security check, which kind of defeats the purpose on a domestic flight. Further, the check in agent did not tell me this and I realised only after clearing security.

- Customer Service: The missing miles feature refused to work for me, even 5 days after I took a flight and my miles were not recorded. I emailed JP and received no response for 8 days. I emailed them again complaining about the lack of response and I got a rather cocky reply five days later telling me its not their fault the miles were not recorded - I had made changes to my itinerary. The miles were ultimately recorded after this. No apologies for the delay in reply or anything.


These are the main complaints I have. The on board product is good, no doubt. But it simply doesn't make sense accumulating miles when there's no way you can use them!

Rant over :P

- Anshuk