Flight/Origin-Destination: AC007 YVR-HKG
Date: 24-Feb-2012
Cabin: Y
Status: AC E

Pre departure
Was check in quick and efficient? N/A, checked in in YYC.
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Service good; food and drinks do not measure up to LH SEN lounges for breakfast service (well, for any time of day, really, but that's beside the point).
Was priority boarding offered (if applicable to your status) and efficient? Yes, but see below.
If there was a delay, did the gate agent provide timely updates? Minor delay ~10 minutes, no reason given; then boarding started, stopped, then started again.

Onboard - Y cabin:
Were the crew professional & well groomed? Yes.
If there was a delay, were you provided with timely updates? No noticeable delay after boarding
Was the IFE activated on the ground? Yes
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? Not sure - say one hour?
How was the quality of the meal/Onboard cafe? Edible, but nothing beyond that.
Did the cabin crew offer water regularly throughout the flight? Yes.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A, checked through to SIN

Overall experience/any other comments
Upgrade to J failed. Y at least half-empty - had entire row of seats to myself. Reasonably good experience for long-haul Y, but suffers in comparison to SQ Y (flown immediately thereafter), despite having a better hard product (better IFE system, 110V power in Y seating).