Missy, I rather doubt that you can remember what it was like to travel with AA, TWA, PanAm, CO, and even Braniff in the 50's,60's,and 70's, when personal service was at a much higher level than today and load factors were probably 10%, yes 10%, one tenth, of what they are today but you cannot turn the clock back with travel any more than with politics (remember FDR, Harry S. and Ike?) or medicine (remember polio?). Your attitude almost assures that anyone depending on you for service and assistance will be disappointed and will have cause to be among those who post messages on these boards about "poor service." This old wanderer remembers the early days well - he has well over 3 million actual miles- and he too rather resents being called names but he's grateful for the countless airlines employees who do their best to serve their public, day in and day out, and, for the most part, do a pretty darn good job. Of course we could go back to stage coaches and buggies, surgery without anesthetic and slow speed dental drills, and outdoor plumbing but most of us wouldn't like to do that. Change or cease to exist is a rule of nature. The airlines have changed as has the equipment they (and we) use and this writer thinks it is, on balance, much for the better.