Originally Posted by
garykung
Basically, you will have to pay a booking fee when you book at the airport or on the phone, unless the following apply:
1. You are a CO Platinum or above (until 3/2), or
2. Your proposed transaction can't be done at the website.
This doesn't apply to award tickets.
Also, echoing above, I was told that it just has to be paid once, and then make changes to your heart's content until T-21 when additional fees come into play.