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Old Feb 25, 2012 | 6:27 am
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channa
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Originally Posted by kwildnj
Honestly, you should be happy you got a hotel and the food vouchers that you did.
The delay was caused by COEX ground ops, so that's within the airline's control. Hotel and food amenities are issued to all passengers as appropriate in controllable delay situations.

It's only in uncontrollable delays (e.g., weather) where hotel/food is not a given for non-status passengers.
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