Originally Posted by
Loren Pechtel
Interesting. I talked to a T-mobile rep about this a few weeks back and I got a different answer.
My issue was an old phone I had tossing around that I wanted to unlock for use in China. What I was told was to put my SIM in it for 45 days and then call to request an unlock--the unlock has to come from customer service and they'll only do it when the phone has been used for at least the last 45 days.
He knew I was prepaid, he didn't ask about account balances.
The 45 days aren't up yet so I can't confirm that he's right.
They are wrong. The requirement is specific number of days of T-mobile service, not having the specific phone in service. Ask for s supervisor, keep trying until you get it done. Did you buy the phone from T-mobile?