:-::-::-::-::-:
I just completed my 2nd stay in this wonderful hotel, so I revived my thread of last year.
The hotel is now open for just over 1 year and you feel that it's not anymore in the "soft opening" phase of last year. Among changes, the GM Mr Lamoot who came from Sofitel Angkor, has now left for Sofitel Bora Bora. He has been replaced by Mr Chevet, who was also GM of Sofitel Angkor when Mr Lamoot moved to PNH.
I was travelling with my parents (my father is also A Club platinum). For them it was their 1st stay in this hotel. Upon arrival, while waiting for the usual paperwork to sign and drinking a welcome drink, we were personnally greated by the GM and 2 of his assistants (one French, one Cambodian). They thank us for our loyalty and said how happy they were that I was coming back in the hotel. They took the time to discuss with us about many things about the hotel and PNH. They announced us that both rooms would be upgraded to junior suites :-::-::-: and that they would be happy to help for anything we need during our stay. We told them that we were going to Sofitel Angkor a few days after, so they said that they will call the hotel to announce our arrival and to make sure that we will be taken care appropriately ^ . What a wonderful and professional welcome !

Rooms were really nice and included an espresso machine. A plate of fresh French pastries and chocolates was present. Every evening, during the turndown service, macarons were put in the rooms.

Other changes in the hotel :
- there is now a 2nd pool + café near the sport room on the entrance side. Hotel guests can access it but in practice it is used by people living in PNH (mostly expatriated people) and want to acess a pool and a sport room for a fee. When I was there, this pool was quite busy with many kids screaming around . So, for the hotel guests, it's better to use the other pool.
- a Chinese restaurant is now open (but didn't try it), in addition to the Italian, Japanese and buffet restaurants already opened last year.

Around the hotel, the "favella" I was mentionning in the initial post of this thread has been destroyed and no doubt that luxury villas or shopping malls will be built shortly (I read that Cambodians loved US style-shopping malls).

We had several times the occasion to cross the path of the GM or of the front office manager and they always took some time to check if everything was OK and if we need any help for something. The front office manager and his staff did actually helped us a lot and in a very efficient manner, to organize a trip to a school in the suburb, to recommend very good restaurants outside and to book air tickets on Cambodia Angkor Air (which was very complicated to do outside the hotel).

Drink selection at the bar is nice. We had dinner twice at the hotel (at the buffet and at the Italian restaurant) and the food was very good. Excellent service in the restaurants + good chats also with the French staff in restaurants, including with the Franco-Khmer chef.

I forgot to say that, of course, all the staff from top level to housekeeping was perfect and very polite.

So, you have probably understood that this stay was absolutely great and how professional the staff has been in all manner, including loyalty and A Club status recognition. Thanks again to Mr Chevet and all his staff for such a wonderful stay.

I definitely recommend you guys to choose this hotel if you go in PNH.

Only "negative" thing to say : A Club points have not been credited for me, and for my father not the correct number.

Now I will tell you about the Angkor stay in another thread started before by my friend Cupart :
http://www.flyertalk.com/forum/accor...esort-spa.html