FlyerTalk Forums - View Single Post - United/Continental post-Mar 3 merger: upgrades and co-pays
Old Feb 24, 2012, 4:53 pm
  #7  
BH62
 
Join Date: Oct 2005
Location: SEA, OGG(I wish)
Programs: was UA 1K now Gold, cuz UA 1.3 MM; HA,DL,AS (no status in these), Marriott Gold
Posts: 1,238
Originally Posted by emanon256
I saw that in the announcement yesterday and was quite upset about it.

It will be a huge gain for COdbaUA. There are often 50+ people on the waitlist for these upgrades, and in the past we only paid when it cleared, knowing it usually doesn't. Now they will get everyones cash, and have to refund it all later. They are probably manging this money and earning a lot of interest on it. I would hate to part with $1,100 for 3 months knowing I probably won't get the upgrade. One of the many reasons I will now book all international trips on other carriers.

Now the scary part, what if they file for bankruptcy, will they then not have to refund us the co-pays if our refund doesn't clear?
This is absolutely outrageous & deserves a firestorm of complaints!!! Perhaps to the Consumer Protection Agency, FAA, or whatever. When I put up a CR-1 or SWU, it sits there sequestered & is returned if the upgrade does not clear. Why should they have the benefit of my (provisional) money to be on a waitlist. Not the same as booking & paying for a flight in advance. BTW, that last quoted remark makes me think of MFGlobal.
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