Originally Posted by smartinez

The other day I was coming home from Houston. I was automatically checked in, and went to the Elite counter to drop my bag.

I went through the checkin process at the kiosk and put my bag on the scale. It was 55 pounds. The agent looked at it and freaked out - I mean seriously read me the riot act in a loud voice, telling me that my bag was too heavy. I didn't check the right box on the screen or something. She dramatically ripped up the bag tag and said that I was wasting her time because now she had to RE. DO. THE. WHOLE. THING.

Honestly I usually have no idea if I go over 50 pounds because I carry a lot of materials and sales collateral in my suitcase. I'm usually just over or just under 50 pounds. But that's supposed to be fine for a Platinum.

I've never had an agent react like that. And besides, how am I supposed to know when I check in online what my bag weighs?

Seemed pretty dramatic and unnecessary.

Just venting I guess!