Originally Posted by ak333

This has nothing to do with outsourcing or not. This entire debacle is due to the fact that each upgrade comes off of an old legacy system that dates back to the 1960s. As I mentioned numerous times in the past, airlines that switch/modernize their reservation system without exception all have major problems. I expect you'll be seeing glitches for at least the next six months if not longer. And then just wait until part 2!