It will take more than 100's of new agents to fix the mess. From what I have experienced in the last 3 weeks (23 flights), CO's computer system is falling apart.
I did not get emails to check-in for 10 of my 11 originating flights. I had trouble getting boarding passes, the record was asking 6 different GA & TA before obtaining one set of boarding passes. Even though I used the CO site to book, I had to use the United confirmation #'s to get boarding passes. There was alot of finger pointing - it was the rare (exceptional) agent that was able to print my boarding passes (no, the quik machines rarely worked or they would short me - 2 boarding passes instead of 4 - mostly the machines told me to talk to an agent!!)
After 3 emails and a week's time my OP acct finally showed my Silver status. To bad it doesn't work when I book tickets - I still get charged for selecting premium seats.
I also have not received my Elite bonus miles for my last flight - about 800m.
I am now up to 4 emails to CO - none answered.