Originally Posted by
skiermsm
Isn't this just the new world order these days as business creates the lean machine? My approach is to drop my expectations a few notches and then I won't be disappointed. Then when service excels, I am pleasantly surprised and eager to reward.
Why drop your expectations ? Do businesses drop their prices if they fall short on promised levels of services ?
I have always felt that if I or my employees accept poor service from vendors, pretty soon it will be the " norm " to give it to my CUSTOMERS !