Originally Posted by
Traveller12
Has anyone had trouble with the hilton diamond desk lately? They have not been crediting stays, they argue over points that are owed to us, and they are not grateful for loyalty of members. I'm very disappointed in them and I am thinking about switching permanently to another brand. Does anyone know how to contact the upper management? Thx!
Yes, it has been over the last 3-5 months. The stays are not showing up in their system, and when I call, they give me attitude and one lady said "what you don't think you have enough points already?" Today I called about another stay, and the guy on the phone, who didn't speak in complete sentences, said that he was going to have to open a case study, and it could take up to 10 days to complete. What is that all about? ...and this is the diamond desk...