Originally Posted by
bdnyc
Ditto from me. I rarely have to call (but booking AS award flights on dl.com isn't ready yet) and I'm so thankful every time I get a Chisholm agent. They are willing to work hard to check availability, and I was able to use Skymiles for the AS flights I wanted. Previous calls to other res centers got me nowhere.
It makes you want to just jump through the phone and hug them.
I've been able to book AS flights with Delta miles numerous times without calling. The rule is that only low (saver) rewards will show up in the Delta site and these are the only ones that show. I've booked SEA-EWR and SEA-PHX, in both First and Coach awards.