Yesterday my wife had problems searching the destinations listed below using the flexible travel date system. She was even switching dates, still nothing worked for the below combinations. She tried a different inbound destination (not TPE), then it worked just fine, no problem there.

MKE-TPE
MSN-TPE
RDU-TPE
ORD-TPE

This is the error message that continually came up:
Delta does not have any flights scheduled that match your request. Please change your cities or dates, or for further assistance call Delta Reservation Sales at 800-221-1212.

She called DL IT (outsourced) and to her disbelief she was advised that she could just use the date she wants to travel instead of the flexible travel date search option. She then asked for his supervisor (DL 2nd tier IT). The 2nd tier IT supervisor stated that the flexible search with more than 2 connections does not work well. She informed him that the flexible search worked with other inbound destination other than TPE, and it worked just find. His reply was:"that is interesting, all I can do is to file the report to the DL DOT COM for you.". She asked if she would hear from someone at DL. The DL 2nd IT Sup. said: oh! They have no way of emailing anyone. My wife said, yes, they don't want anyone emailing them. However, she gave them her skymile # so they can contact her if and when they get the solution. He then said: OK, if I hear from the DOT COM IT I will e-mail you. She is not holding her breath!

The point of this posting is: Delta doesn't ever get back with resolution. Do they really value us as Loyal Frequent Flyers?

Today the system seams to work periodically with several tries of the Flexible Travel Date system.

Thanks for listening!