Originally Posted by Lite

These are the sort of derisory comments that were being bandied about when Mixed Fleet started but really don't add anything to this post. I suggest we fly together some time soon, and you can see when Mixed Fleet really is being outstanding. I'm not saying that we haven't had our teething problems, and I'm certainly not saying that there isn't a notable difference in experience between the fleets, but I don't think, at least on my flights, that there is a difference in "normal service," or crew delivering the service to standard.

I pride myself in getting the most out of my crew, listening to and developing from the feedback of my customers and by chatting to colleagues on other fleets (including a few from Flyertalk), to make sure that people see "British Airways" and not "Mixed Fleet." We are not a subsidiary or a franchise, we are the third Heathrow fleet, who have been through the same training as our colleagues on other fleets. I would love us all to work together, as I have colleagues from old airlines that are on other fleets, and would love to not have to consider a hat, but that isn't going to happen. In the meantime, we can all only learn from each other and keep putting the customer at the heart of what we do. Sorry for the rant, it's not that it's touched a raw nerve, just I want people to look forward to flying with me, because I certainly look forward to flying with all of you.

San Diego by the way, is a three day trip (one night downroute), and is absolutely exhausting but a lovely place to visit with lots to do. I for one will be very sad to see it disappear.