I have to agree with most of this list, though it does not include my top 3
pet peeves:

(1) Walking a late-arriving customer with a reservation that is guaranteed by credit card (thankfully hasn't happened to me personally).

(2) Failure of front desk staff to read or acknowledge my room preferences and to assign me a mediocre room.

(3) Untrained front desk staff with ESL and no knowledge of hotel or
customer needs.

Addendum: I forgot #4 - Connecting room doors. Always seem to get unwanted noise from my "neighbors." How hard would it be to design most rooms without these unneeded features (or relegated them all to a single floor - all families with kids would end up there )

From SmarterTravel:

http://www.smartertravel.com/blogs/t...10528767%3A%3A

Everyone loves to gripe about air travel, but what about hotels? On a recent trip around the world (New York City-Frankfurt-Singapore-Tokyo-Los Angeles-New York City), I stayed in six different hotels of various quality, and while my flights were perfect (thanks, Singapore Airlines and United) the hotel stays weren't always so.

To their credit, you're much more likely to get a gripe resolved at a hotel than you would with an airline. Usually a word or two with the front desk and they'll take money off your bill or even eliminate that night's room charge, and I'm not shy about marching down to the front desk to get satisfaction, such as when a wake-up call didn't arrive one morning or when a hoard of raucous teenagers kept me up all night by racing past my door.

Here's what I found to carp about on my recent trip:"

[Remainder of article's text deleted to comply with FT policy on quoting copyrighted material.]