Originally Posted by
Phil2016
.... I had a great Chisholm agent last night who spent about 30 minutes exploring all of the Alaska availability for me .....
Ditto from me. I rarely have to call (but booking AS award flights on dl.com isn't ready yet) and I'm so thankful every time I get a Chisholm agent. They are willing to work hard to check availability, and I was able to use Skymiles for the AS flights I wanted. Previous calls to other res centers got me nowhere.
It makes you want to just jump through the phone and hug them.