Originally Posted by
shoreline
OP, question for you:
You state "it was odd they allowed me to do a diamond force......then wanted to walk me."
Did you book directly with the hotel the Diamond force or was that through the general reservations or DD line? (I don't think it shows on the reservation that it was a Dforce reservation ---other than the rate being rack rate---so there may have been no way to tell).
Also, you were 'allowed' to do a Diamond Force because its a benefit of your diamond membership.
I'm not sure what happened to need to walk a Diamond member, but it's a really good thing they were able to accommodate you and all turned out well. I am certain the hotel did not want to walk a diamond member.
I wouldn't recommend relying only on the comments section. If you are planning a late arrival it's really best if you call the hotel direct to let them know.
I booked the room this time through hilton.com on February 8 for a February 17 arrival. A lot of the hotels in FLL simply said "no rooms available" when do a search for hotels this past weekend and some of them said "diamond reservation guarantee 1 room available" which was the case with this hotel. I was charged one nights deposit and was given a cancellation deadline of 11:59 PM hotel time on 2/14 which I thought was fair and in all honesty wouldn't have had a problem if they would have required it be non-cancelable with full prepayment up front. And to be fair to the hotel they credited my card back for the difference and it hit my Am Ex account sometime this weekend so they were fast in processing it and they charged my card again for the dinner downstairs saturday and the breakfast tip I put on my room as a different charge.
The room rate is listed on my email confirm as:
Rate Information:
Rate Type:
48 GUARANTEE-MONEY
Not even sure if the front desk would know it was a diamond force or even care. When I mentioned being compensated for being walked the FDC was clueless when I used the word "walked"