I flew my 52,000 mile all on the airline formerly known as continental in December 2011

Was onepass gold, got the card posted out just two weeks ago just in time for a Lufthansa transit in Frankfurt(actually I got the stickers before I got the card)

This morning mail through door and BAM welcome to milage plus enclosed is your 2012 SILVER membership card.

Is there gonna be a smart ... answer when I finally get through to onepass services? Does onepass service desk still exist?