In addition to everything ozstamps has filled in with his few recent posts, just wanted to add one more example: how the new UA/CO handled the boarging policy disaster. They made a decision, ran heads down into the spiked fence, and then backed off halfway.

What we're left with is a new boarding system that maintains zone boarding, and tiered boarding, but still eliminates exclusive boarding privileges to its most valuable customers.

Might be an instructive example. True United MMers, this is not a good omen.