Flight/Origin-Destination: AC 545 LAS-YVR
Date: Feb 14 2012
Cabin: J
Status: E

Pre departure
Check in was OLCI - system did not provide all BP- Received them at gate
Used Nexus security in YOW for the whole trip
Used the YUL transborder Maple Leaf lounge for 30 minutes - all good
Priority boarding offered but still a gong show not efficient?
all three flights were delayed, gate agents did provide timely updates?

Onboard - J cabin:
Were the crew professional & well groomed? very much
If there was a delay, were you provided with timely updates? yes we were
Was the IFE activated on the ground? yes
Was a pre-departure beverage offered on the ground? yes
Did crew offer to hang your jacket? yes they did
Were newspapers & menus distributed and meal orders taken yes and meal selectuion was taken on th eground, names used.
Did crew offer a hot towel prior to the meal service? yes they did
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) unsure
How was the quality of all the meals? very nice
Did the cabin crew continiously top up the beverage of your choice throughout the flight? yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments


On Feb 14th I flew LAS to YVR on AC 545 and we had the best Purser EVER!!! I believe his name was Jacques Cote and this fellow was fantastic. This guy was not only always smiling, and being polite, but his mannerism was outstanding, his whole persona was about how I can look after you. He and his crew never stood or sat in the corner and looked at magazines or complained about AC, they were focused on the passengers, I was in 1F so I could hear and see all.

When we landed as we were taxiing to the gate , he stood in front of the J cabin and looked at all of us, in the eye’s and said thank you for our business and recognized that if it was not for us, he (they) would not be here! Then he went on and gave us a little bit of Airbus trivia and explained some technical stuff that I did not know and it was interesting. This guy was real good, I mean great.

If Air Canada can clone this fellow, man oh man they would have a world class business. This guy was great, I need Calvin's or someone "BIG" e-mail so I can share with them how great of service which was head and shoulders above the normal service we receive. I want the powers to be to know about it as I am sure some bright spark will see the fact this guy may be able to coach/teach others.