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Thread: Leaving IHG after ten years due to poor customer service
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Old Feb 18, 2012 | 9:10 am
  #13  
FinnishFlash
All eyes on you!
10 Years on Site
 
Join Date: Feb 2012
Location: Helsinki (Finland)
Programs: IHG Plat, Marriott Plat
Posts: 486
I'm quite new (about one hour) here as well. I hope I may post a reply anyway?

I have this far stayed at 6 (I think) different IHG properties. Everything has been flawless, customer service excellent and Ambassador upgrades just great. BUT I have also had to contact PC and Ambassador customer services several times and they are a joke. I guess they copy&paste their answers from some manual or something.

Ie, my opinion: IHG hotels are good, membership customer service terrible.
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