Originally Posted by
Ermupa
I had a hard time getting miles posted. Lack of response from them to my inquires was the worst. I was ready to submit a formal complaint everywhere and when I mentioned that, they finally answered and posted them. I've done many times online shopping just to obtain miles. I'm familiar with the required procedures. This was the first time that it took 5 months to get the mileage posted and now I'm kind of scared to use again these shopping channels. How can I trust this again?
You cant. At least thats my take on it.
Aa, ua, us, dl and co til its gone are all cartera malls. I believe hilton may be as well.
I will always avoid those til they change their ways. Its clear this isnt going to happen any time soon. However, a good first step would be for that cartera rep to answer all the points in my earlier posts on this thread. Then i can think of a few people in the company who should resign, and finally, they need to implement a whole new way of doing online shopping.
I actually presented a detailed idea i had to the company on two occasions...it was heard by the cs director. It involved a method whereas a customer can get miles fronted immediately as a shopping transaction is complete (like when one converts my coke rewards to pc points, its immediate!) This is not perfect but the idea would be that cartera and its malls can go take 4-6-8-20 weeks to get their miles from the store, but we customers already got miles from the mall without having to wait. In doing this, id be willing to get less miles per dollar, but they are going to post, not go missing.
Freecause (fc) runs the mall for hawaiian airlines and theirs isnt so great either. So id stick with chase ultimate rewards mall for now, or no mall. See, if you do a mall purchase and nothing posts, you gave someone free commission. Better to not even shop.