FlyerTalk Forums - View Single Post - Empty seats in 1st... how do you handle it?
Old Feb 18, 2012, 7:46 am
  #29  
crabbing
 
Join Date: Mar 2006
Posts: 1,638
honestly, the best way to deal with delta's deliberate failure to process upgrades for empty seats in domestic F is to register a complaint every single time you see it. there's a decent chance they will throw some miles at you as a conciliatory gesture.

if everyone does this, delta may finally realize that it's more cost-effective to fix their upgrade policy than to allow GAs the discretion to skip processing upgrades or to decide for themselves whether to upgrade passengers from coach with the "secret"/official upgrade list (the one that does not remove your place on the list when you board).
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