Passengers advised to manage their bookings online rather than through call centres

Cathay Pacific and Dragonair have recently upgraded to a new passenger reservations system. While most of our systems are now online and functioning as planned, there have been some teething issues – as expected with a system change of this magnitude. As a result there has been an increase in the volume of calls and call handling times at our worldwide call centres as well as The Marco Polo Club/Asia Miles Service Centre.

We therefore encourage passengers holding Cathay Pacific/Dragonair reservations to make necessary changes through Manage My Booking on this website using their e-Ticket number. Passengers who are not flying now are recommended to call the call centres at a later date when call volumes will have subsided.

We are working hard to assist our customers as quickly as we can. Thank you for your patience.